E-Commerce Operations Specialist (Jakarta Utara)

Join PT Torras Innovation Development, a dynamic and forward-thinking company at the forefront of e-commerce innovation in Indonesia. We are seeking a highly motivated and detail-oriented E-Commerce Operations Specialist to join our growing team in Jakarta Utara. This role is crucial to our success, as you will be responsible for managing and optimizing our e-commerce operations, ensuring seamless customer experiences, and driving sales growth. At PT Torras Innovation Development, we believe in fostering a collaborative and innovative environment where your ideas and contributions are valued. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth.

As an E-Commerce Operations Specialist at PT Torras Innovation Development, you will be at the heart of our e-commerce operations. Your daily tasks will involve managing our online store on Shopify, processing orders, and ensuring timely delivery to our customers. You will also work closely with our marketing and sales teams to implement and monitor e-commerce strategies. This role is perfect for someone who is passionate about e-commerce, detail-oriented, and eager to make a tangible impact on our business.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize our e-commerce operations on Shopify, ensuring a seamless shopping experience for our customers.
• Process and fulfill orders accurately and efficiently, working closely with our logistics partners.
• Monitor and analyze sales data to identify trends and opportunities for growth.
• Collaborate with the marketing team to implement and monitor e-commerce strategies and promotions.
• Work with the sales team to drive customer acquisition and retention.
• Ensure compliance with company policies and procedures.
• Maintain accurate and up-to-date product information on our online store.
• Provide excellent customer service, addressing customer inquiries and resolving any issues promptly.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in e-commerce operations, preferably in a similar role.
• Proficient in using Shopify and other e-commerce platforms.
• Strong analytical skills with the ability to interpret sales data and provide actionable insights.
• Excellent communication and interpersonal skills.
• Detail-oriented with a strong focus on accuracy and efficiency.
• Familiarity with Indonesian e-commerce market and trends is a plus.
• Ability to work well in a team and manage multiple tasks simultaneously.

🛠️ Keahlian

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