EDC Technical Support Specialist - Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung)

Join Prima Vista Solutions, a leading provider of cutting-edge electronic payment solutions in Indonesia, as our EDC Technical Support Specialist in beautiful Bali! We are seeking a technically skilled and customer-focused professional to ensure the seamless operation of our EDC (Electronic Data Capture) devices across various merchants. In this role, you will provide technical support, troubleshoot issues, and ensure the smooth integration of our payment solutions. This is a fantastic opportunity to work in a dynamic and innovative environment, contributing to the growth of our company in the heart of Bali.

As our EDC Technical Support Specialist, you will be the go-to person for all technical issues related to our EDC devices. You will work closely with our merchants to ensure their payment systems are up and running smoothly. This role offers a competitive salary and the chance to be part of a growing company in a beautiful and vibrant location.

📋 Tanggung Jawab Pekerjaan

• Provide technical support to merchants for EDC devices, including troubleshooting and resolving hardware and software issues.
• Install, configure, and maintain EDC devices for various merchants.
• Conduct regular maintenance checks to ensure the optimal performance of EDC devices.
• Assist in the integration of EDC devices with merchant systems and payment gateways.
• Provide training and guidance to merchants on the use and maintenance of EDC devices.
• Monitor and report on the performance and usage of EDC devices.
• Work with the sales and support teams to ensure a high level of customer satisfaction.
• Stay updated with the latest developments in EDC technology and payment solutions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in technical support roles, preferably in the payment or EDC industry.
• Strong knowledge of EDC devices and payment systems.
• Familiarity with payment gateways and merchant systems.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Fluency in Bahasa Indonesia and English.

🛠️ Keahlian

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